Trust & Safety

Buy and sell with confidence

Nzirusi Motors is built to take the noise, the brokers and the scams out of buying a used car in Uganda. Here is exactly what we do, and what you should do, to stay safe.

How we vet every listing

  • Human moderation

    Every listing is reviewed by a Nzirusi admin before it goes live. Spam, duplicates and obviously fake postings never reach buyers.

  • Photo scanning

    Photos are scanned for malware and for phone numbers/watermarks hidden in the image. Photos that try to leak contact info around our system are auto-rejected.

  • Phone numbers stay private

    Seller numbers are never shown publicly. Buyers chat in-app first or pay a small fee to unlock the number - which keeps brokers from harvesting contacts.

  • Chat is auto-sanitised

    If anyone tries to share a phone number, WhatsApp link or contact in the chat, it is automatically hidden and the message is flagged.

  • Verified seller badge

    Long-running sellers can complete ID verification and earn a verified badge that buyers see on the listing.

  • Ratings & reports

    Every buyer who unlocks a number can rate the seller. Patterns of bad behaviour show up fast and we remove repeat offenders.

Why we charge UGX 10,000 to unlock a number

It is not for the number. It is the friction that keeps brokers and time-wasters off serious sellers.

  • Every payment ties an unlock to a real Mobile Money account, so we know who called the seller.
  • Bulk-harvesters stop trying when each contact costs them money.
  • Sellers stop being hounded by tyre-kickers and only hear from buyers who are serious enough to pay.
  • The fee funds the moderation team, the photo scanning, the verification, and the fraud follow-up.

If the seller turns out to be unreachable or the listing is misrepresented, contact us at imports@nzirusimotors.com and we will investigate.

For buyers

  1. 1
    Chat first, call second

    Use in-app chat to ask the basics (mileage, registration, accident history, why selling). Only pay to unlock the number once you are serious enough to view the car.

  2. 2
    Meet in daylight, in a public place

    First viewing should be at the seller's home, garage or a busy public spot - never a back road, never at night, never alone if you can avoid it.

  3. 3
    Inspect with a mechanic you trust

    Take an independent mechanic to the viewing. Pay for a pre-purchase inspection - it is the cheapest insurance you will ever buy.

  4. 4
    Verify the logbook and chassis

    Match the chassis/VIN number on the car to the logbook. Run a URA/UNRA search to confirm the registered owner matches the person selling. Never buy a car whose logbook is "still being processed".

  5. 5
    Pay only at transfer, never in advance

    Do not send deposits to "reserve" a car you have not seen. Pay the balance at the URA/UNRA office during the transfer of ownership, or via your bank with the seller present.

  6. 6
    If it feels off, walk away

    High-pressure tactics ("another buyer is coming, send a deposit now"), prices well below market, refusal to meet in person, refusal to show the logbook - all classic scam signals.

For sellers

  1. 1
    Never share your number in chat

    Our system blocks it for a reason. Buyers who refuse to pay UGX 10,000 to unlock are almost always brokers or scammers - not real buyers.

  2. 2
    Show the car at your home or a busy place

    Do not drive to a buyer's chosen remote location. Real buyers are happy to come to you.

  3. 3
    Don't hand over keys without the money

    No test drives alone with the buyer. Either ride along or insist on a deposit and a copy of their national ID first.

  4. 4
    Confirm the money has cleared

    Cash: count it. Mobile Money: wait for the SMS confirmation on your phone, not the buyer's. Bank transfer: see the funds in your account before signing transfer forms.

  5. 5
    Sign transfer at URA/UNRA, not in a car park

    Same-day transfer of ownership protects you from being chased for traffic fines, accidents or crimes committed in your car after the sale.

  6. 6
    Report bad behaviour

    If a buyer harasses you, threatens you, or tries to bypass payment, contact us at imports@nzirusimotors.com. We will block their account and warn other sellers.

Even with all this, do your own due diligence

Nzirusi Motors moderates listings and protects contact details, but we are not a party to your transaction. The final decision - inspection, mechanical check, logbook verification and the actual exchange of money - is yours. Take your time. Ask questions. Walk away from anything that does not feel right.

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